Lastly, go to and download a fresh copy of ATP and install it.Īnd since layouts are stored server-side, you will get them back when you sign on again.Īs a disclaimer, I do not work for Fidelity, and I'm not tech support, so just call them if you have any doubts or think you have a different problem or require a different solution.Then, uninstall ATP (Start > Fidelity > and right click on ATP to uninstall it.If so, make sure that ATP is closed, and then rename it "2.0 old". In your windows explorer / My computer / This PC window, go to C > Users > AppData > Local > Apps.Trader Alert - Nasdaq to Introduce Updates to Limit Up-Limit Down. Trader Alert - Nasdaq to Begin Listing Pacer BlueStar Digital Ent. CorpAct - Information Regarding the Reverse Stock Split and CUSIP. Options Alert - Nasdaq PHLX, NOM, BX, ISE, GEMX and MRX modify Op. That file contained the following: Property. Options Alert - Nasdaq Updates Short Term Options Curtailment Pro. The ATP tech support followed a script, which actually turned out to be super simple set of steps (Note: this is for Windows only!): See the setup log file located at C: for more information. The error happened from 6:30AM to 9AM, so I called Fidelity about how to fix it before market open. In hindsight, I should've screenshotted the window. You only had the option to 'x' out and close the window, which closes ATP. Yesterday, I went to log on to ATP, and instead of the normal black pop-up to sign in, the black pop-up said there was an error and to try again later.
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